PMG
Ecommerce
Partner:Agency
“Our finance team used to manually verify all invoices. By integrating Mollie with our ERP system, payments are now recognised and automatically reconciled”
Bas Hellendoorn - PMG's Ecommerce Manager
Bicycles are big business in the Netherlands, and PMG is the manufacturer and supplier behind some of the country’s most popular brands, including Popal, supersuper, Cangoo, Keewee, and BSP.
But having so many different brands under one roof can make accepting payments and keeping track of multiple revenue streams complicated. PMG are also dealing with the continued post-pandemic decline in demand for bicycles. This means they have to innovate and invest heavily in customer service to keep driving incremental success.
To face these challenges, PMG enlisted Bitfactory, a digital agency, to help integrate Mollie as their payment service provider (PSP). The switch immediately improved PMG’s payment and reconciliation processes – and boosted efficiency across the organisation.
Seamless invoice payments and billing management
One of PMG’s biggest problems was that their customers couldn’t pay their invoices online. Instead, PMG had to send the invoice in an email, with the customer then having to pay it via manual bank transfer or iDEAL. This was an error-prone process that often led to confusion and delays for both the customer and PMG’s finance department.
Since switching to Mollie, PMG’s customers can now pay invoices instantly using any of their favourite payment methods. PMG can also add QR codes to invoices to make every payment seamless. This also leads to far fewer mistakes and missed payments.
On top of this, PMG also set up an automated email flow that sends customers reminders about upcoming and late payments. All of these steps save time and make everything more simple for both the customer and PMG – especially their finance department, who can track and manage transactions much more easily.
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“Mollie helps us to speed up and simplify our processes”
Bas Hellendoorn - PMG's Ecommerce Manager
Automatic reconciliation
Beyond streamlining the payment process and reducing errors, the switch to Mollie has also made reconciliation a breeze for PMG’s finance department. “Our finance team used to have to manually verify all invoices that were paid,” Bas Hellendoorn, PMG’s Ecommerce Manager, says. “By integrating Mollie with our ERP system, payments are now recognised and automatically reconciled.”
This automatic reconciliation has improved workflow and massively boosted productivity across the company. And the productivity gains don’t stop there: PMG has also added an overview of all past invoices to each customer’s overview, so they have full visibility of their history and transactions.